Agent Services

Insurance Companies

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Appointments and Terminations

All company appointments and terminations for insurance companies, motor club companies, and county farm mutual companies are required to processed electronically through the National Insurance Producer Registry (NIPR). Electronic processing is mandatory pursuant to North Carolina General Statute (NCGS) 58-2-250 and North Carolina Administrative Code (NCAC) 11 NCAC 06A.0201 and 11 NCAC 06A. 0505

Additional information on electronic processing can be found on the National Insurance Producer Registry (NIPR) website at

In the rare instance that electronic processing cannot be done through NIPR, appointment and termination forms have been provided for companies to utilize with prior approval by Agent Services Division. The forms are located in the forms for insurance companies.

Company Appointment Renewals

All company appointment renewals for insurance companies, motor club companies, and county farm mutual companies are required to processed electronically through the National Insurance Producer Registry (NIPR). Electronic processing is mandatory pursuant to North Carolina Administrative Code, 11 NCAC 06A.0501 effective 10/1/2010.

Additional Information:

Rules and Regulations Regarding Appointments

Regulations Regarding Terminations

Agencies are not appointed in North Carolina. Agencies receive their lines of authority from their affiliated agents.

Legislative Change Resources

2013 Legislative Updates

House Bill 240 – Insurance Technical/ Clarifying Change

Effective June 26, 2013, a portion of this bill amends North Carolina General Statute § 58-33A-65(f)(3) to clarify communications with an insured and other parties regarding the settlement of the insured's claim once a public adjuster has been retained. Specifically, effective July 1, 2013, there is no longer a prohibition that prevents the company adjuster or other insurance representative from communicating directly with the insured without the permission or consent of the public adjuster or the insured's legal counsel.

House Bill 340 – Limited Lines Travel Insurance Business Entity License

Effective January 1, 2014, a new section was added to Article 33 of Chapter 58 relative to the sale of Limited Lines Travel Insurance and licensure requirements of travel retailers. These changes are in compliance with the NAIC uniform standard for the travel insurance limited lines license.

CE Exemptions

The Department adopted the continuing education (CE) exemptions under the Producer Licensing Model Act (PLMA) which allows exemptions from insurance CE only for military and medical reasons. On July 21, 2010, the NAIC Producer Licensing Working Group adopted a revision to the Uniform Licensing Standard (ULS) for Continuing Education (CE) Requirements that added a third exemption to CE. The third exemption addresses states such as North Carolina that have a grandfather provision for a particular group of licensees that meet specific criteria. The ULS were updated to permit states to continue allowing for grandfather provisions, however, the state must, on a prospective basis, eliminate CE waivers based on age or years in the business.

The Agent Services Division submitted a rule revision to the CE requirements so that previously exempt from CE grandfathered licensees under 11 NCAC 6a.0802(j) are also now exempt from Ethics and Flood CE requirements. The below revision to 11 NCAC 6a.0802 was approved for an effective date of June 1, 2011. A letter will be mailed to each licensee that currently has a permanent CE exemption notifying them that effective June 1, 2011, they no longer have to complete Ethics of Flood CE requirements.

Long-Term Care Partnership (Updated 2/21/2011)

On January 6, 2011, Centers for Medicare and Medicaid Services (CMS) approved the amendment to the NC Medicaid State Plan to allow for resource disregard at long-term care Medicaid eligibility determination and resource protection at estate recovery. Pursuant to Senate Bill 1193 (SESSION LAW 2010-68), the Long-Term Care Partnership goes into effect 60 days after CMS approval on March 7, 2011. The full text of SB 1193 can be viewed through the following link:

The Medicaid State Plan in NC is administered by the NC Department of Health and Human Services (DHHS). The approved NC LTC Partnership policy is federally tax qualified, contains an inflation feature, and displays a Partnership Disclosure Notice. For greater detail see NCGS 58-55-60 or contact your company to discuss the type of product they are filing for approval. Sales can begin March 7, 2011 provided the company has gotten approval of the policy, forms, disclosure notices, rates, etc. applicable to the long-term care partnership product.

Relative to the LTCP program, Agent Services Division has revised the agent continuing education (CE) requirements based on national standards set forth by the federal Deficit Reduction Act of 2005, P.L.109-171 and by the NAIC. The CE rules revisions approved effective March 1, 2011 require companies to ensure that each producer who markets the LTC Partnership products receives the training as specified in the Act. The rule changes effective March 1, 2011 are posted below:

The Agent Services Division has prepared the following Frequently Asked Questions to assist licensees and CE providers with their questions relative to the new LTCP rules:

Fee Increases

On August 7, 2009, Governor Perdue signed Senate Bill 202 into law. This was a budget appropriations bill for current operations of state departments, institutions, and agencies. Based on this bill, the license fees for certain Department of Insurance licenses issued by Agent Services Division were increased effective 8/15/2009.

License fees for bail bondsmen, runners, premium finance companies, motor clubs, collection agencies, and viatical settlement brokers were increased. View full text of Senate Bill 202.

Agent Services Division has revised the license applications for the above license types to reflect the new fee amounts effective 8/15/2009. These revised applications are posted on the Department’s website If Agent Services Division receives an application on or after 8/15/2009 with the incorrect license fee amount, we will not review the application until the correct fee amount is paid. We will send a letter to the applicant advising that the application is in a “pending” status until such time the total amount of fee is received.

Please contact Agent Services Division at 919-807-6800 if you have any questions.

Rules and Regulations

North Carolina General Statutes (NCGS)

North Carolina Administrative Code (NCAC)