Agent Services

Collection Agencies

Collection Agency License Renewal

The annual license renewal period for Non-Insurance Business Entities (NIBE), collection agencies, motor clubs and premium finance companies, begins in early-April through June 30th. The NC Licensing Office of PearsonVUE will send email notifications to all existing licensees with instructions regarding the renewal process. If you have not received a renewal notification by May 1st, contact the licensing office at 866-265-6329. Licenses must be renewed by the June 30th expiration date.

The on-line renewal application must be submitted using the NC License Management System (NCLMS). Renewal submissions are not complete until both the application and payment has been received. Existing licensees can self-print their updated permits by logging into the NCLMS and selecting "Printable Documents" on the left navigation menu.

QUESTIONS??? Contact the North Carolina Licensing Office of PearsonVUE

PHONE: 866-265-6329

EMAIL: northcarolinalicensingoffice@pearson.com

MAIL:

US Postal Service:
NC/State of DOI
PO Box 742175
Atlanta GA 30374-2175

Overnight:
Bank of America Lockbox Services
Lockbox 742175
6000 Feldwood Road
College Park GA 30349

Collection Agency License Status Update

Name & Address Changes

In accordance with NCGS 58-2-69(b), every applicant/licensee is to submit, in writing, changes of address and/or email within ten (10) business days after the change.

Both name & address changes must be in writing and should be requested using a Name/Address Change Request form along with the submission of back-up documents listed on the form. The change form can be electronically obtained from the NCLMS under "Supplemental Forms." Login using your user id and password. Change requests should be sent electronically or surface mail to:

Email: northcarolinalicensingoffice@pearson.com

US Postal Service:
NC/State of DOI
PO Box 742175
Atlanta GA 30374-2175

Overnight:
Bank of America Lockbox Services
Lockbox 742175
6000 Feldwood Road
College Park GA 30349

NOTE: These forms only relate to changes for Non-Insurance Business Entities (collection agencies, motor clubs, and premium finance companies). Insurance companies should contact the Financial Evaluations Division to request a change.

Ownership Changes

Licensees are required to notify NCDOI of ownership changes not more than thirty (30) days after the change is finalized. Proposed changes do not require NCDOI’s pre-approval. Changes in ownership of less than 50% can be reported using an Ownership Change form that can be obtained from the NCLMS under "Supplemental Forms." Login using your user id and password.

Licensees with ownership changes of 50% or more must start over by applying for a new license and obtain a new permit number. The old permit number should remain active until, the new permit number is obtained. A written request from the licensee is required to cancel the old permit number; the permit number is NOT cancelled automatically.

License Cancellation Requests

License cancellations must be requested in writing and signed by an authorized officer of the licensee. The request should include the name, address, license type, license number and effective date of the cancellation. Collection Agency licensees are subjected to additional procedures outlined in NC General Statute 58-70-80.

Duplicate/Updated Certificate of Licensure

Existing licensees can easily self-print their certificate of licensure within the NCLMS under 'Printable Documents.' Login using your user id and password. Licensees should wait approximately ten (10) business days after their annual renewal submission before printing an updated license/permit. Updated licenses will no longer be sent by NCDOI or the NC Licensing Office.

Revisions to Correspondence, Forms and Brochures

Licensees should submit samples of new/updated correspondence, forms, and brochures for approval by the Commissioner before placed into usage. Submit a cover letter with license/permit number, description of proposed changes, effective date and samples of the revised documents. Requests for approval of revised documents should be sent by email to ASDFinancial@ncdoi.gov.

Rules and Regulations for Collection Agencies

No person, firm, corporation, or association shall conduct or operate a collection agency or do a collection agency business, as the same is hereinafter defined in this Article, until he or it shall have secured a permit therefor as provided in NCGS Chapter 58/Article 70. The license shall at all times be prominently displayed in each office of the entity to which the license is issued.

Refer to the link below to access the North Carolina rules and regulations governing collection agencies, as well as a definition of activities requiring collection agency licensure:

Legislative Change Resources

2016 Legislative Changes

S. L. 2016-78 - House Bill 287 -AN ACT TO ENHANCE AND IMPROVE CONSUMER PROTECTIONS AND TRANSPARENCY RELATED TO MOTOR VEHICLE MAINTENANCE AND REPAIRS, LONG-TERM CARE INSURANCE, AND CONSENT TO RATE; TO STUDY VOLUNTEER FIREFIGHTER RECRUITMENT AND RETENTION EFFORTS; TO INCREASE THE CRIMINAL PENALTY FOR LARGE-SCALE FRAUD COMMITTED BY AN INSURANCE FIDUCIARY AND STRENGTHEN COMMERCIAL AUTO RATE EVASION REFORM; TO MAKE VARIOUS TECHNICAL AND POLICY CHANGES TO NORTH CAROLINA'S CAPTIVE INSURANCE LAW PROVISIONS; TO ENABLE THE ESTABLISHMENT OF A STATE-BASED PRIVATE FLOOD INSURANCE MARKET; TO ENABLE INSURERS TO RECEIVE RESTITUTION FROM CONVICTED DEFENDANTS; TO EXEMPT CERTAIN ACCOUNTABLE CARE ORGANIZATIONS FROM DEPARTMENT REGULATION; AND TO MAKE OTHER AMENDMENTS TO INSURANCE LAWS, AS RECOMMENDED BY THE DEPARTMENT.

S. L.2016-78 was signed by the Governor on June 30, 2016.

Section 6.5 of S. L. 2016-78 Amends N.C. G. S. § 58-70-10 “Application to Commissioner for permit renewal” by changing the way the net worth of a collection agency is calculated by adding “In calculating its positive net worth under this section, an applicant is not required to include in its balance sheet liabilities from the purchase of stock by or in connection with the applicant's employee stock ownership plan that is qualified under 26 U.S.C. §§ 401(a) and 4975(e)(7) or to include in its balance sheet unallocated or unearned shares held in such a qualified employee stock ownership plan." This section was effective June 30, 2016, when the Governor signed H. B. 287.

S. L. 2016-107 Senate Bill 508 - AN ACT TO MAKE VARIOUS AMENDMENTS TO THE BAIL BOND, COLLECTION AGENCY, AND CRIMINAL MEDIATION LAWS.

S.L. 2016-107 was signed by the Governor on July 22, 2016.

SECTION 5 of S.L. 2016-107 amends N. C. G. S. § 58-70-5. “Application to Commissioner for permit”. Language is added to allows a single employee of a licensed collection agency to telework from a remote location without needing to secure an additional permit under certain conditions by stating “Nothing in this section shall be construed to require that a person, firm, corporation, or association secure a permit for a remote location from which a single employee works under the control and monitoring of a collection agency through telecommunications and computer links, so long as all of the following conditions are met: (1) Records required to be kept under G.S. 58-70-25 are not maintained at the remote location.(2) The remote location is not held open to the public as a place of business. (3) The person, firm, corporation, or association has a valid permit issued pursuant to this Article for at least one physical location in this State. This section is effective October 1, 2016.

SECTION 6 of S.L. 2016-107 amends N.C.G. S. G.S. § 58-70-20(a) Reduces the collection agency bond dollar amount requirements under G.S. 58-70-20(a) “The amount of the bond for any renewal permit shall be no less than ten thousand dollars ($10,000), nor more than thirty thousand dollars ($30,000).” This section is effective October 1, 2016.

2011 Legislative Changes

House Bill 63 - Relative to clarification on licensure of employees of licensed collection agencies.

House Bill 298 - Insurance Law Changes Effective July 1, 2011, update to North Carolina General Statute 58-2-69(g) relative to the Commissioner contracting with the NAIC or other persons for the provision of online services to applicants and licensees.

2010 Rules Filing

The following North Carolina Administrative Rule changes for Title 11 NCAC Chapter 13 applicable to Collection Agencies were approved for an October 1, 2010 effective date:

Chapter 13 - Repealed Rules Effective 10-1-2010

11 NCAC 13.0101-0105

  • 11 NCAC 13 .0101 DEFINITIONS
  • 11 NCAC 13 .0102 PURPOSE OF DIVISION
  • 11 NCAC 13 .0103 DEPUTY COMMISSIONER
  • 11 NCAC 13 .0104 DIVISION PERSONNEL
  • 11 NCAC 13 .0105 FIELD INVESTIGATIONS: EXAMINATIONS

ALL OF THE CURRENT TITLE 11, NORTH CAROLINA ADMINISTRATIVE CODE, CHAPTER 13 RULES

Initial and Renewal License Fee Increases:

On August 7, 2009, Governor Perdue signed Senate Bill 202 into law. This was a budget appropriations bill for current operations of state departments, institutions, and agencies. Based on this bill, the license fees for certain Department of Insurance licenses issued by Agent Services Division were increased effective 8/15/2009.

License fees for bail bondsmen, runners, premium finance companies, motor clubs, collection agencies, and viatical settlement brokers were increased. View full text of Senate Bill 202.

New Collection Agency Requirements:

Licensee Reports to the Department

Address Change

Criminal Convictions

Action by Another State Agency or Regulator

Notification of Regulatory Action

Collection Agency License Getting Started

General Information:

Applications & Forms:

The following applications & forms for Non-Insurance Business Entities (NIBE) - collection agencies, motor clubs, and premium finance companies can be obtained on-line using the North Carolina License Management System (NCLMS).

  • Initial/New Applications
  • Renewal Applications
  • Personal Questionnaires (DOI-5CA)
  • Surety Bonds
  • Name/Address Change Requests
  • Ownership Change Requests (less than 50%)